Service

We offer OTC benefits administration services that make it easy for your health plan to provide a hassle-free supplemental benefit program. Our program allows for health plans to simply provide us with the eligibility file and our full support staff manages the rest.

Accommodating all eligibility file formats, our comprehensive and flexible OTC technology platform that can accommodate:

Daily, weekly, or monthly eligibility file processing

Online ordering integration

Complete plan reporting to support financial and CMS requirements

Accommodating all eligibility file formats, our comprehensive and flexible OTC technology platform that can accommodate:

Implementation project management services

CMS-compliant catalog development (print and online) and distribution

OTC online ordering management and maintenance

OTC product procurement and distribution management

Educational, program, and informational inserts in OTC product shipments

Support for health plan events designed for both members and plan brokers / agents

When working with our team, health plans know that our contact center is managing incoming and outbound member interactions. Our English and Spanish speaking staff can communicate effectively with your members. And, we tap into external language services to handle other languages, as needed. Our services focus on providing health plans a solution that brings value. Our goal is to provide a program that keeps members happy through a hassle-free, member-centric OTC benefits solution.

For more information about the ways in which OTC Stores LLC can help you manage your OTC program, contact us at

partnership@otcstores.com.