OTC Approach

With OTC Stores LLC, you can provide members with exactly what they need and want, without placing an unnecessary burden on your own staff and resources. With our A to Z approach, you can be sure that everything is properly managed as we:

  • Send catalogs directly to members
  • Process member orders placed online, by phone calls, or via mobile store vehicle
  • Provide convenient home delivery
  • Ensure CMS compliance and quality assurance
  • Deliver financial reporting
Members deside ordering method
Catalog mailing & member communication
Health Plan sends Eligibiliy File to OTC Stores for processing
Catalog mailing & member communication
OTC Stores provides reporting to Health Plan
Products are delivered directly to members home
Members deside ordering method
Call OTC order processing center
Order via online website
OTC Stores team processes orders
Products are delivered directly to members home

With our concierge approach, you can have confidence that our solution upholds all the hallmarks of a successful program:

Attention

members speak with a highly trained, live person

Precision

dedicated member service contact center for placing OTC orders using an easy-to-read catalog

Clarity

OTC benefits and products are confirmed, no guessing how much credit members have or what is covered

Confidence

ordering is easy and there is no embarrassment due to a declined member benefits card at the store

Convenience

Through ease of access, members can self-treat common illnesses

For more information about the ways in which OTC Stores LLC can help you manage your OTC program, contact us at

[email protected].