OTC Benefit Programs Company
- Reduce overall costs by preventative care
- Retain your membership
- Attract new members
- Grow loyalty
How to understand that your OTC benefit program does really work?
It will reduce overall costs by preventative and timely treatment, while growing loyalty of your membership.
Your current OTC benefit program doesn’t work effectively if you still can’t meet these goals.
We know how to integrate an OTC program into a health plan to turn it into a strong competitive advantage.
We deliver care.
We deliver care to both the health plan and its population.
Get benefit programs that help
Deliver the service members see as a game changer. OTC Stores takes care of everything: from analytics-driven advisory to further fulfillment and reporting, feedback processing and offer refinement.
Benefit
programs
Key out-of-the-box features at no setup and admin fees
For health plans
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Advisory on supplemental benefits
- Compliant product lists aligned with clinical conditions of your membership
- Members enrollment and education planning
- Supplemental benefits advisory and development
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Branding opportunities
We always work as an extension of your inhouse team. We offer branding and customization in accordance with your guidelines: from a catalog to an e-commerce solution.
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Supply chain execution
- Procurement and warehousing
- Orders fulfillment
- Orders and catalogs delivery
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Compliance and security
Protecting personal information of your Medicare OTC Benefit members is at the heart of everything we do. We ensure CMS, FDR and HIPAA compliance
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Reporting
24/7 access to any reports you may need: from financial to CMS. OTC Stores can add any report upon the health plan's request for additional analytics, easy program change management and more.
For members
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Member engagement and education
Not only we promote preventive care but educate members on self-care as our goal is to keep them healthy.
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Great product selection with no OOS
OTC Stores constantly adjusts the products selection to meet members’ needs, and guarantees availability of the products.
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Printed catalogs with language selection
The catalogs are designed with the specifics of the targeted audience in mind—seniors making orders by phone. The health plan defines the languages the catalog should be available in.
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Multiple shopping options
- Online—ensuring user friendly experience specifically for seniors
- A call center—with a focus on care and loyalty to seniors
- A prepaid OTC card that can be used in the partnering network of choice
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Fast and free delivery
Members get the products right on time when they need it - 2–3 business day to-the-door delivery service
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Dedicated customer service
- Full-cycle support and product consulting
- Members interaction and benefits tracking
- Appeals and grievances processing
- Regular surveys by a customer excellence team and continuous adjustments to the members' feedback
OTC Stores service formula
We believe that timely and seamless access to proper over-the-counter drugs accompanied by exceptional care сuts costs for a health plan and grows member loyalty.
Value for members
Personal care that members get right on time when they need it, as OTC Stores offers a 2–3 business day to-the-door delivery service.
Benefit for health plans
Timely care represents prevention care at the early stages of the disease to avoid expensive treatment.
Value for members
A product list is tailored to the members' particular needs, special conditions, and preferences.
Benefit for health plans
Members' balances are spent effectively with preventative treatment in mind. Excessive expenses tend to zero.
Value for members
A unique customer experience giving a heart-warming feeling of being in a caring family.
Benefit for health plans
Growing membership loyalty and retention: satisfy the needs of your current clientele, while winning new members over with one-of-a-kind service.
Value for members
Members are able to improve self-care by having access to a treatment option they already trust to address a medical condition. With a remote service and free to-the-door delivery.
Benefit for health plans
Accessible care advocates for full and equal access to health care services and facilities for everyone, including individuals with disabilities. OTC Stores platform is compliant with the Americans with Disabilities Act (ADA) to safeguard this basic human right.
Service inspiring members to become the health plan ambassadors
Great for the disabled
I am very impressed with this service
I feel I've been treated very well
Professional yet friendly
Awesome experience
Thank you for making life a little easier
Get in touch with us
We are happy to answer your questions.
Fill out the form and we’ll be in touch as soon as possible
(332) 242-5132
partnership@otcstores.com
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